Are your products natural?
Love Era products are made primarily with carefully selected botanical oils, plant-derived ingredients and skin-supporting actives. Rather than following a rigid definition of “natural,” we choose every ingredient for its quality, function, sensory feel and compatibility with the formula.

What do you formulate without?
Love Era products are formulated without parabens, sulfates, phthalates, mineral oil, petrolatum, or synthetic fragrance.

Are your products suitable for sensitive skin?
Our formulas are made without aggressive acids or harsh exfoliants. However, sensitive skin can respond differently to botanical extracts, essential oils and active ingredients. We recommend patch testing a small amount on the inner forearm before applying the product more widely. Discontinue use if irritation occurs.

What is the shelf life?
Love Era products are made in small batches in Wellington, New Zealand. For the best quality, store them away from direct sunlight, heat and moisture, and use them within 12 months of opening. Always close the bottle securely after use.

When will my order arrive?
Orders are dispatched from our Wellington studio within 2–3 business days. Once dispatched, delivery usually takes 1–3 business days within New Zealand. Rural deliveries may take slightly longer.

You will receive an email with tracking information once your order is on its way.

Where do you ship from?
All Love Era orders are prepared and dispatched from our studio in Wellington, New Zealand.

What if a product isn't right for me?
We hope you will love your Love Era product. If you change your mind, please contact us within 14 days of receiving your order.

For hygiene and safety reasons, products must be unopened, unused and returned in their original packaging. We are unable to accept change-of-mind returns for products that have been opened or used.

This does not affect your rights under the New Zealand Consumer Guarantees Act.

What if my order arrives damaged or incorrect?
Please contact us as soon as possible if your order arrives damaged, faulty or different from what you ordered. Include your order number and clear photographs of the product and packaging so we can review the issue and arrange an appropriate resolution.

What materials do you use?
We take a considered approach to packaging, prioritising glass vessels and minimal paper-based materials wherever practical. Each component is selected to protect the formula, preserve its quality and reduce unnecessary packaging.

Is the packaging recyclable?
Our glass bottles and paper packaging may be recyclable, depending on your local recycling facilities. Please empty and rinse the bottle, separate the pump or dropper, and follow the recycling guidance provided by your local council.

Our glass vessels can also be cleaned and reused for small objects, dried botanicals or other purposes around the home.